Managing emotional volatility in the workplace
Strategies for handling big emotions: Anger, Rage, Frustration, Jealousy/Envy, Grief, Sadness, Fear
Cultivating calm, controlling anger, recognizing and diffusing temper triggers
A brief introduction to Emotional Intelligence
“War Stories” (Case study examples)
Defining conflict and the myth of the Win-Win situation
The difference between compromise, cooperation, and collaboration
A collaborative model of conflict resolution 
Shifting to attack the problem instead of attacking each other
Examples and group brainstorming

November 9 & 10, 2021 ~ 8AM – 10:30AM
Investment: ABC Member: $ 299.00 // Not-Yet-A-Member: $499.00
Purchase the full series: ABC Member: $1,999.00 // Not-Yet-A-Member: $3,999.00
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