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Leadership Series – Dealing with Conflict and Difficult People

  • Managing emotional volatility in the workplace
  • Strategies for handling big emotions: Anger, Rage, Frustration, Jealousy/Envy, Grief, Sadness, Fear
  • Cultivating calm, controlling anger, recognizing and diffusing temper triggers
  • A brief introduction to Emotional Intelligence
  • “War Stories” (Case study examples)
  • Defining conflict and the myth of the Win-Win situation
  • The difference between compromise, cooperation, and collaboration
  • A collaborative model of conflict resolution
  • Shifting to attack the problem instead of attacking each other
  • Examples and group brainstorming

November 9 & 10, 2021 ~ 8AM – 10:30AM

Investment: ABC Member: $299.00 // Not-Yet-A-Member: $499.00

Purchase the full series: ABC Member: $1,999.00 // Not-Yet-A-Member: $3,999.00

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Note: ABC Member discounts will automatically be applied at checkout. Attendees MUST register with ABC Member company information to redeem this discount.

Not an ABC Member? Learn more about how joining ABC could benefit your company here.

Turn to the Gould Construction Institute for high quality cost-effective training.

ELEVEN CONVENIENT LOCATIONS

Andover | Canton  | Franklin | Holyoke         Medford | North Adams | Plymouth | Springfield      Taunton | Westfield | Woburn

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OUR PARTNERS

Wentworth Institute of Technology
Springfield Technical Community College
Massasoit Community College | Penn Foster

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